I was actually wrong, our recommendation right now is for them to ask questions on this category of discourse, see the top of the issue template:
https://github.com/ros2/ros2/issues/new
> For general questions, please post on discourse: https://discourse.ros.org/c/ng-ros
For Bug report or feature requests, please fill out the relevant category below
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https://discourse.ros.org/t/ros2-support-ros-answers/2620/4) or reply to this email to respond.
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